Terms & Conditions

Montreal Saunas Inc. is not responsible and takes no responsibility for errors, inaccuracies, omissions, blog comment, blog post or any inconsistency herein. We reserve the right to change, without notice, anything contained on the website, catalog or printed material. Montreal Saunas Inc. shall not be held responsible for printing variations. Colour variations may occur. Some models are shown with optional features.

Information is not intended to replace the advice and/or treatment of a Doctor, physician or health care practitioner. Montreal Saunas Inc. and its associates do not provide medical guidance, education, or treatment. The information contained on this website or documentation is for general information purposes only and does not take into account individual medical conditions and circumstances. Consult a doctor for medical advice. Any use of the information set forth herein is entirely at the reader’s discretion. Always consult your doctor or health practitioner first before making a decision related to your health.

All health statement, if any, has not been evaluated by health Canada or the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. The information on this website is for general informational purposes only. Montreal Sauna Inc. makes no representation or warranty, express or implied and no health claim. Your use of the site and/or product is solely at your own risk. This site may contain links to third party content, which we do not warrant, endorse, or assume liability for. Consult your healthcare provider for any health relating question and regarding use of Sauna.

Montreal Saunas Inc. reserves the right to prohibit any conduct by users or to remove any materials or content posted by users on the websites including but not limited to comments that Montreal Saunas Inc. believes, in its sole and absolute discretion, to be illegal, potentially harmful to others, otherwise objectionable or that may expose Montreal Saunas Inc. to harm, damage to reputation or liability. Montreal Saunas Inc. has the right to refuse an order for any reason they choose.

The buyer is responsible for all additional costs resulting from increases in Canadian government, federal and/or provincial sale tax or any other taxes whatsoever, subsequent to the date of purchase.

Shipping and delivery fees are for a Curbside delivery service and it provides delivery of your order to the curb at the end of your driveway. This service does not include set-up, installation, assembly or removal of packaging materials, if any.

Privacy

Montreal Saunas Inc. does not sell any information you submit in the form of a comment, an email, an email update subscription or an RSS feed subscription. We will use this information submitted such as phone number, email address, comments, for its own sales and marketing purposes. Your submission of your name and email address for these reasons will indicate your consent and permission for us to contact you or add that information to our email marketing list. If you should wish to un-subscribe to any such marketing at any time, simply follow the un-subscribe directions in the email or email us via the contact form on this website.

Non-transferable

The manufacturer’s warranty extends only to the original purchaser and ends upon transfer of ownership.

Responsibility

Under no circumstances will Montreal Sauna Inc. be responsible for direct or indirect damages resulting from the use of the product, components and parts attached or installed with it, nor be held responsible for injuries caused to any person or claims for any damages resulting from the use, installation or maintenance of the product. Not responsible for any loss of rental or loss of use.

The purchaser assumes full responsibility for the maintenance and use of the heating system as well as any consequences that may result from misuse.

It is the customer’s responsibility to ensure that the fully assembled sauna will properly fit in the desired area, by first measuring the complete structure. Please check the dimensions before ordering. A minimum of 10 inches of working space in height, in addition to the height of the barrel is required for a proper installation. In the case of the 6' diameter sauna barrel, 75+10 = 85 Inch (215 cm) minimum is required for installation.

The buyer is responsible to notify us within ten (10) days if any parts are missing or if there is damage to the merchandise. After the ten (10) days, the buyer waives his rights to claim the existence of any obvious defect or damage. The customer is responsible for the reception of the material.

If the customer chooses to use the services of a transport carrier "pick-up carrier", or by himself "pick-up customer", the customer accepts that he is responsible for any transport damages. Thus, if the customer should decide to install the sauna himself or by someone else who does not represent "Montreal Sauna Inc.", the customer is also responsible for handling damages and is not covered by the warranty.

It is also the customer's responsibility to inquire with the municipality if a permit or authorization is required for the use of the sauna and/or the wood burning heater stove on the desired premises. The customer is responsible for all electrical work at the desired location and all electrical work must be done by a qualified electrician.

Installation

If, upon delivery, our installer finds that one or more of these conditions have not been met, have not been declared and/or will result in additional work, (ground not prepared to accommodate the structure, ground not leveled, or any condition that compromises the health and safety of our employees or the safe installation of the sauna) our team of installers will have to cancel the installation and will not proceed with the work on that date. Additional travel costs will be required for the return of the installers. A new installation date will be set. Buyer must also ensure that the construction site is located at a reasonable horizontal distance from the place of unloading of the material, such as 100 to 150 feet (30 – 45 meters).

Warranty

The manufacturer warrants saunas against defects in materials and workmanship under normal/residential use for a period of three (3) years from the date of receipt of the product by the original end-user consumer. A one (1) year garantee for commercial use, base on the delivery date.

This warranty does not apply to claims resulting from misuse, neglect, accident, abuse, installation, including, but not limited to, exposure to fire or excessive heat and other similar risks. Also does not apply to normal wear and tear and/or natural weather conditions.

The warranty does not cover regular required maintenance such as tightening the bands, cleaning, sanding or staining the sauna. Refer to your sauna assembly manual for maintenance guidelines.

In the event that small splinters of wood give way at the junction of the walls in the niche of the moat, this does not affect the use of the sauna, and is not covered in the guarantee.

The warranty is void if the sauna is damaged as a result of landslide, earthquake, ground movement, extreme weather event, lightning, tornado, extreme rain, flood, flooding, overflow of a course or body of water, fire, conflagration; following accumulation of snow or ice on the structure and ground anchoring.

The manufacturer does not guarantee that the sauna sold is completely waterproof. Since wood is a porous material, it is normal for water to seep in during heavy rains, especially on the ceiling and walls. The water infiltrated in this way may cause pigments in the wood, which, on drying, form rings or stains on the wood. This is normal and does not interfere with the use of the sauna. Please note that the initial installation of your sauna does not include any service calls for maintenance such as tightening the bolts or sanding since this is not an installation fault.

This warranty is a part only (materiel) warranty and any service or labour costs required would not be considered as part of the warranty. Postage, handling or delivery charges of the product to and from the manufacturer for warranty repairs and for any related charges for the installation/removal of these products are NOT included in your warranty.

Disclaimer

The acrylic dome melting temperature is 160°C, however long-term exposed to lower temperatures, as low as 95°C can damage or deform the acrylic structure. We recommend to never leave the sauna heater unattended or without any supervision to avoid such damage.

The door, windows and dome are designed to withstand normal sauna temperatures of between 60°C and 90° Celsius Max. Raising the temperature of the sauna in any way above this threshold creates a risk of material damage or deformation and is considered a misuse, this will not be covered under the guarantee.

Any modification or addition to the heating system (including modifications to extend the run time of the heating system, or the ability to start it remotely) poses a potential fire hazard, is strictly prohibited and constitutes improper use.

The barrel sauna sold is considered as a DRY SAUNA. The maximum recommended humidity level is 30%. Prolonged exposure to higher levels of humidity can damage the structure. The use of the sauna as a “hammam” style steam bath constitutes misuse and voids any manufacturer’s warranty.

Buyer agrees that Montreal Sauna Inc. remains owner of goods sold until full payment of all its obligations. The buyer also agrees that Montreal Sauna Inc. may retain all amounts already paid as deposit in case of contract cancellation or refusal to take delivery. All orders must be paid in full prior to delivery. Storage fees may be required if customer delays the scheduled delivery date. Product Guaranteed by the manufacturer. Additional 3% per month interest charged on all overdue accounts. Order and deposit are non-refundable.